Challenges and Solutions
Threat to Security and Confidentiality
The vital asset of any business is the information that keeps it running. Whatever you have as information assets, intellectual property or any other confidential information that would be exposed to the outsourcing organisation, there is a risk that the confidentiality may be compromised. If the outsourced function involves sharing proprietary company data or knowledge, this must be taken into account. Evaluate the outsourcing organisation carefully and prepare NDA to make sure your data is protected and the agreement has a penalty clause if an incident occurs.
Do you have action plan and implemented process prior of the incident? Communication plan?